Introduction

These Terms and Conditions govern the process for booking calls with digiDen Creative Media ("we," "our," or "us"). By scheduling a call, clients ("you" or "your") agree to the following terms.

Types of Calls

1. No-Fee Lite Discovery Call:

▪ Offered to explore initial ideas and potential collaborations without charge.

2. Live Project Calls:

▪ Scheduled according to project phases for ongoing clients, focusing on current development milestones.

3. WebCare Ultimate: Quarterly Strategy Call:

▪ Exclusive to clients on the Ultimate WebCare plan, providing expert guidance and strategic planning every quarter with Su.

4. Paid Consultation (e.g., 1-Hour Consult with Su):

▪ These are specialised, one-time sessions requiring payment in advance for tailored advice and insights.

Booking Process

• Calls are not immediately confirmed upon your request. All bookings must be confirmed by our team to secure the appointment.

• Once confirmed, you will receive a Zoom invite from us, detailing the date, time, and link for the session.

Cancellation and Rescheduling

• Flexible Policy: Calls can be cancelled or rescheduled by either party at any time due to unforeseen circumstances ("because life happens").

• To cancel or reschedule, notify us at your earliest convenience to accommodate new arrangements.

Conduct of Calls

• All calls are conducted via Zoom. It is your responsibility to ensure your availability and access to the Zoom platform at the scheduled time.

• Ensure a stable internet connection and a quiet environment for the best experience.

Payment Terms (For Paid Consultations)

• Full payment is required at the time of booking for paid consultations.

• In case of cancellation by digiDen, a refund or rescheduled appointment will be offered.

Liability

• digiDen Creative Media is not liable for issues arising from technical difficulties during the call.

• We strive to ensure a seamless experience and appreciate your cooperation in maintaining open communication.

Changes to Terms

digiDen Creative Media reserves the right to modify these terms. Significant updates will be communicated directly to clients via email.

Contact

For any queries regarding these Booking a Call Terms and Conditions, please contact us at meets@digiden.studio